BIGZO
Child Safety Standards
Bigzo is an adults-only service. Child sexual abuse and exploitation (CSAE) has no place on it, and we treat any report of it as the highest priority work we have. These are our standards, published as required by Google Play's Child Safety Standards policy.
1. Bigzo is 18+, and it is enforced in code
Age is not a checkbox here. Date of birth is checked at three independent layers:
- An age gate before registration — you cannot reach the sign-up form without entering a date of birth that computes to 18 or over.
- A server-side check at registration, so the gate cannot be bypassed by talking to our API directly.
- A database constraint that physically refuses to store a user whose date of birth is under 18 years old. Even a bug in the app or the API cannot create an underage account.
We store the date of birth rather than a yes/no flag specifically so this stays verifiable, and so document-based verification can be added without redesigning it.
2. Reporting CSAE — in the app, on every profile
Every profile and every conversation has a Report action. "Underage user" is one of the report reasons, and so is "Non-consensual content". Both are classified as severe: they bypass the standard queue and land in a priority queue with a 4-hour response target.
You do not need an account to reach us about this. Email admin@bigzoapp.com and it goes to the same place.
3. What we do with a report
- A human reviews it. Evidence is scoped strictly to the reported conversation — moderators do not browse unrelated chats.
- Confirmed CSAE means the account is permanently banned and all its sessions are revoked immediately; the content is deleted from our storage, not merely hidden.
- When a moderator removes illegal content, that image's perceptual hash is added to a blocklist and any attempt to re-upload the same image is refused at the point of upload.
- Reports involving a minor are referred to the relevant authorities, and we retain the safety record for that purpose.
What we do not claim: we do not operate an automated CSAM detection system. The hash blocklist described above matches only content a moderator has already reviewed and removed — it is not an industry hash database and we will not describe it as one. Human review of reports is our primary control, which is why the reporting path above matters.
4. Legal compliance
We comply with child safety laws applicable to us, and we cooperate with lawful requests from authorities investigating CSAE. Our published Terms & Community Rules prohibit this content, giving us an unambiguous basis to remove it and terminate accounts.
5. Contact
Child safety concerns, including from people without a Bigzo account, and from law enforcement: admin@bigzoapp.com. These are handled ahead of everything else.